Frequently Asked Questions

Yes, absolutely. Homeowners can browse our trade categories, read guides and post a job request completely free of charge. There is no account required and no obligation to accept the quote we provide.

Post your job using the Request a Quote form on our homepage. Tell us what trade you need, describe the work and provide your location. Our team will match your job to the most suitable member of our approved local panel and come back to you with a best-priced quote.

We match your job with the most suitable tradesperson from our local screened network and connect you with their single best-priced quote. This keeps things simple — no inbox full of competing calls, just one quality match. You are under no obligation to proceed.

Reviews are submitted by homeowners who have used a tradesperson's services. Our moderation team reviews all submissions before they are published. We do not allow businesses to remove or suppress negative reviews. For a full explanation of our review process, visit our Trust & Safety page.

We always recommend trying to resolve issues directly with the tradesperson in writing first. If that is not possible, contact our support team who can offer guidance. You can also leave an honest review once the job is complete. Visit our Trust & Safety page for full details of our dispute guidance process.

You do not need an account to browse our trade categories or read guides. To post a job and receive your best-priced quote, you will need to provide your contact details so we can come back to you with your matched quote.

After your job is complete, we will be in touch to ask for your feedback on the tradesperson's work. You will be asked to provide an honest assessment of your experience. All feedback is moderated before being recorded and used to maintain panel quality.

Every tradesperson that applies to join our panel goes through our screening process. We verify business identity and trading details, confirm valid public liability insurance, and check relevant trade registrations (Gas Safe, NICEIC, NAPIT etc.) where applicable. For full details, visit our Trust & Safety page.

Yes. Insurance verification and relevant trade registration checks (Gas Safe, NICEIC, NAPIT etc.) are carried out as part of the panel admission process. We check these directly with the issuing schemes where possible. As a homeowner, you do not need to verify these independently — we have already done so before the tradesperson was admitted to our panel.

Yes. If a panel member receives consistent negative homeowner feedback, fails to honour quoted prices, or is found to have provided inaccurate information during screening, they may be suspended or removed from the panel. We take the quality of our panel seriously and review concerns promptly.

Visit our For Trades page and complete the short application form. You will need to provide your business details, primary trade, service area and insurance information. Once your application has been reviewed and approved — typically within one to three working days — you will be admitted to our panel. There is no public profile created as part of this process.

When a homeowner posts a job that matches your trade and location, we contact you with the job details. If it suits your schedule and capacity, you provide us with your best price. We then present that quote to the homeowner — along with your verified credentials — on your behalf. You are the only tradesperson being quoted for that job. There is no competition with other panel members for the same lead.

No. Panel members do not have a public-facing profile on Trades Merchant. Homeowners interact with us — we manage the matching and quoting process on your behalf. Your business details are only shared with a specific homeowner when their job has been matched to you and they are actively considering the quote we've submitted.

After each completed job, homeowners provide feedback on their experience. This is shared with our panel management team and used to inform your panel standing. Strong, consistent feedback results in more and better-matched job opportunities being directed your way. A pattern of issues will be discussed with you directly before any action is taken.